Frequently Asked Questions

We proudly ship our products to any location within the continental United States. Whether you're in any of the lower 48 states, you can relish the freshness of our unique coffee beans, teas, and more.

Typically, you can take advantage of flat-rate shipping for standard delivery across the 48 states. If you spend above a certain amount, you may even qualify for free shipping! For expedited shipping, please contact our support team for assistance.

After placing your order, expect a prompt email from us containing your tracking number and delivery date confirmation. Collaborating with various carriers in the US through third-party services, please note that expenses related to express services or additional charges are billed directly by the shipping service provider.

At DABOV, we value our team's work-life balance. While we're closed on holidays, any orders placed during these times will be promptly processed on the next business day.

Upon order completion, we'll generate a shipping label and send you a confirmation email with a tracking number provided by our shipping partners. This enables safe and secure delivery right to your doorstep.

We're passionate about delivering freshly prepared goodies to your doorstep! While our shelves are typically stocked with our best-loved items, occasionally, highly popular items might take a bit longer to ship. Rest assured, we'll keep you updated on any delays, prioritizing getting your favorites to you as soon as possible!

For the best coffee experience, we recommend letting the freshly roasted coffee beans rest for up to 10 - 15 days post-roasting. Our shipping times typically cover this resting period, ensuring your coffee arrives at its flavor peak. We roast small batches with care, updating available quantities on our website after their rest, so you can savor that perfect brew.

Some products on our website may include a warranty, which will be clearly indicated on their respective pages. We prioritize delivering top-quality goods and provide guides for the use or operation of most offered items.

As a European-based company serving customers in the United States, please note that the dates on our products may adhere to European standards, formatted as DD/MM/YYYY. While this might differ from what you're accustomed to, rest assured our commitment to European standards ensures the highest product quality.

At DABOV, we offer a diverse range of subscription options for our exceptional specialty coffees available directly on our website. Dive into our monthly subscription featuring our most cherished products. Choose between pre-built subscriptions or customize your own to match your preferences. Subscriptions can include various quantities, starting from a minimum of 4 packages of 7 oz or 1 pack of 2.2 lbs, all with free shipping and fantastic prices.

Our subscription boxes are dispatched monthly, contingent on your subscription initiation day. Once payment is received, we place the order with our roastery. Upon readiness, the order is transferred to our location and subsequently shipped to you. We strongly endorse the subscription option to our customers as it ensures freshly roasted specialty coffee is delivered right to your doorstep precisely when you need it!

Managing your subscription with DABOV is hassle-free! You can modify your subscription preferences (quantities, delivery frequency, or products), skip deliveries if needed, or cancel anytime through your account dashboard. To ensure timely processing, please request cancellations at least 10 days before the scheduled payment. Need help? Our customer support team is here to assist you — just [send us a message](/contact-us) and we'll get back to you within one business day.

At DABOV, we stand behind our products with a 100% satisfaction guarantee! If the flavors in your cup don't meet your expectations, contact us within 15 days of your purchase for a full refund.

For unopened and unused items, we offer a 30-day exchange/return window from the date of purchase. Buyers are responsible for covering all return and exchange shipping fees. Orders that haven't been shipped can be canceled at no cost. However, once shipped, cancellations are accepted but won't include refunded shipping fees. Additionally, certain items may have a restocking fee, determined at the discretion of our partners.

We currently accept all major payment methods, including Visa, MasterCard, and American Express.

We are dedicated to safeguarding your privacy and security. Industry-standard encryption techniques are utilized to protect your data. We do not share, trade, or transfer any personally identifiable information to external parties except those assisting in website operations or providing services. These parties are bound by confidentiality agreements.

When you visit DABOV Specialty Coffee, our software employs 'cookies' to gather information about your visit. This may include your IP address, browser type, your interactions on our website, pages visited, and items purchased. Additionally, we utilize Google Analytics to interpret this data, helping us tailor our services to better suit customer needs.

During your website visit, we may collect personal details like names, addresses, emails, and phone numbers to process and deliver orders, as well as to communicate with customers. If you wish to erase your information from our database, please [submit a request through our contact form](/contact-us) and we'll action it promptly.

We prioritize sustainability throughout our supply chain, sourcing ethically and supporting eco-friendly practices to minimize our environmental footprint. We collaborate with local organizations and coffee growers, fostering fair trade practices and supporting local communities in the regions we source from.

Yes! A portion of our proceeds goes toward charitable causes that align with our values. We believe in giving back and supporting initiatives that make a difference. Keep an eye on our social channels or newsletters for updates on events, fundraisers, or community projects we're involved in.

We value your thoughts on our products and services. Your feedback helps us improve! Please take a moment to let us know about your experience through our [contact form](/contact-us). We're always ready to address any questions, comments, or concerns promptly.