Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most products within 15 days of delivery for a refund or exchange, subject to certain conditions.

Eligible Returns: Products must be unused, unopened, in their original packaging, and in resalable condition. Certain products may not be eligible for return due to health, safety, or hygiene reasons, including opened coffee packages, gift cards, and perishable items.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide return instructions. Customers are responsible for return and exchange shipping costs, except where the return is due to our error or a defective product — in those cases we provide a prepaid return shipping label and cover the return shipping. Refunds will be processed within 7-10 business days of receiving your returned item.

Equipment and partner items: Coffee machines, grinders and other equipment are supplied through our partners and may carry their own return requirements, terms and restocking fees. Where they differ from this policy, the partner terms apply; contact us before returning equipment and we will confirm what applies to your item.

Non-Refundable Items: Shipping charges are non-refundable unless the return is due to our error or a defective product. In such cases, we will cover return shipping costs and provide a full refund including original shipping charges.