FAQ

FAQs

Have you got any queries for our customer service team?

If you can't find the answer you're looking for, our dedicated customer support team is here to assist you. Simply drop us an email at [email protected], and we'll respond promptly within 24 hours, excluding weekends and holidays. Rest assured, if you reach out during these times, we'll get back to you on the following business day.

We welcome any questions, comments, and concerns!

We value your thoughts on our products and services. Your feedback helps us improve! Please take a moment to let us know about your experience so we can continue delivering top-notch quality. Additionally, if you have any questions or concerns, we're always ready to address them promptly.

We need your consent here

Your visit to our website and the use of our services mean a lot to us. Your consent to our policies helps us maintain transparency and ensures a seamless experience. Your understanding and support in this matter are greatly appreciated.

Shipping and delivery practices

Shipping Locations

We proudly ship our products to any location within the continental United States. Whether you're in any of the lower 48 states, you can relish the freshness of our unique coffee beans, teas, and more.

Shipping Rates

Typically, you can take advantage of flat-rate shipping for standard delivery across the 48 states. If you spend above a certain amount, you may even qualify for free shipping! For expedited shipping, please contact our support team for assistance.

Post-Order Process

After placing your order, expect a prompt email from us containing your tracking number and delivery date confirmation. Collaborating with various carriers in the US through third-party services, please note that expenses related to express services or additional charges are billed directly by the shipping service provider.

Holiday Operations

At DABOV, we value our team's work-life balance. While we're closed on holidays, any orders placed during these times will be promptly processed on the next business day.

Fulfillment Excellence

In rare instances of fulfillment hiccups, count on us to swiftly resolve them. Should any issues arise, we'll contact you via phone or email to ensure a smooth resolution.

Product Availability & Coffee Deliveries

We're passionate about delivering freshly prepared goodies to your doorstep! While our shelves are typically stocked with our best-loved items, occasionally, highly popular items might take a bit longer to ship. Rest assured, we'll keep you updated on any delays, prioritizing getting your favorites to you as soon as possible!

For the best coffee experience, we recommend letting the freshly roasted coffee beans rest for up to 10 - 15 days post-roasting. Our shipping times typically cover this resting period, ensuring your coffee arrives at its flavor peak. We roast small batches with care, updating available quantities on our website after their rest, so you can savor that perfect brew.

Subscriptions

Subscription Options at DABOV

At DABOV, we offer a diverse range of subscription options for our exceptional specialty coffees available directly on our website. Dive into our monthly subscription featuring our most cherished products. Choose between pre-built subscriptions or customize your own to match your preferences. Subscriptions can include various quantities, starting from a minimum of 4 packages of 7 oz or 1 pack of 2.2 lbs, all with free shipping and fantastic prices. For in-depth information and customizable options, explore our dedicated "SUBSCRIPTION" page. Got questions? Don't hesitate to reach out—we're here to assist!

Frequency of Subscription Deliveries

Our subscription boxes are dispatched monthly, contingent on your subscription initiation day. Once payment is received, we place the order with our roastery. Upon readiness, the order is transferred to our location and subsequently shipped to you. We strongly endorse the subscription option to our customers as it ensures freshly roasted specialty coffee is delivered right to your doorstep precisely when you need it!

Subscription Management

Managing your subscription with DABOV is hassle-free! Here's how you can take control:

Returns and Exchanges (Replacement)

Return Policy

At DABOV, we stand behind our products with a 100% satisfaction guarantee! If the flavors in your cup don’t meet your expectations, contact us within 15 days of your purchase for a full refund.

Exchange Options

For unopened and unused items, we offer a 30-day exchange/return window from the date of purchase. Buyers are responsible for covering all return and exchange shipping fees. Orders that haven't been shipped can be canceled at no cost. However, once shipped, cancellations are accepted but won't include refunded shipping fees. Additionally, certain items may have a restocking fee, determined at the discretion of our partners.

Accepted Payment Methods

We currently accept all major payment methods, including Visa, MasterCard, and American Express.

Tracking Information

Upon order completion, we'll generate a shipping label and send you a confirmation email with a tracking number provided by our shipping partners. This enables safe and secure delivery right to your doorstep.

General Information

Cookies Usage

When you visit DABOV Specialty Coffee, our software employs "cookies" to gather information about your visit. This may include your IP address, browser type, your interactions on our website, pages visited, and items purchased. Additionally, we utilize Google Analytics to interpret this data, helping us tailor our services to better suit customer needs.

Collection of Personal Information

During your website visit, we may collect personal details like names, addresses, emails, and phone numbers to process and deliver orders, as well as to communicate with customers.

Privacy and Security Measures

We are dedicated to safeguarding your privacy and security. Industry-standard encryption techniques are utilized to protect your data. We do not share, trade, or transfer any personally identifiable information to external parties except those assisting in website operations or providing services. These parties are bound by confidentiality agreements. Your information may be released to comply with the law, enforce website policies, or protect rights, property, or safety. For more details, visit our Privacy Policy page. If you wish to erase your information from our database, email us at [email protected]

Third-Party Links

We collaborate with other companies, and you might encounter third-party links on certain pages. Clicking these links redirects you to external websites with their own privacy policies. DABOV Specialty Coffee holds no liability for these external sites.

Trademark Policy

To safeguard our team's hard work, our trademark policy prohibits the copying or use of any files on our website, including pictures and text, by anyone outside our team. Additionally, we request that individuals refrain from damaging our reputation by violating website rules.

Product Warranty

Some products on our website may include a warranty, which will be clearly indicated on their respective pages.

Guidance for Product Usage

At DABOV, we prioritize delivering top-quality goods and services. We provide guides for the use or operation of most offered items. However, we cannot be held liable for any special or consequential damages resulting from the use or inability to use the materials on this site or the performance of the products, even if we had warned of their potential for such damages.

Date Formatting

As a European-based company serving customers in the United States, please note that the dates on our products may adhere to European standards, formatted as DD/MM/YYYY. While this might differ from what you're accustomed to, rest assured our commitment to European standards ensures the highest product quality. We retain the right to modify labeling at any time. If you have questions or concerns, please reach out to us. We're dedicated to providing the best customer service experience.

Accuracy Disclaimer

We strive for accuracy on our website but cannot guarantee the absence of typographical errors. Should you notice any mistakes, please inform us. In case of an incorrect price listing, we reserve the right to rectify it immediately. If a customer discovers an inaccurate price before correction, we may honor it at our discretion.

Community Engagement

At DABOV, we're committed to more than just great coffee; we're dedicated to making a positive impact in our community. Here's how we're involved:

We're passionate about creating positive change and believe that by working together, we can make a meaningful impact beyond just great coffee.